Updated 2nd June 2020
Collection of outgoing mail from us:
Royal Mail: Operating normally - outgoing customer orders are being collected from us on a daily basis (Monday to Friday).
Parcelforce: Collection of outgoing parcels is now next working day after order is ready for collection. Same day collections are suspended.
Delivery to you:
Deliveries to UK customers are taking longer than usual, due to coronavirus-related staff absences at Royal Mail and social distancing measures in place.
Royal Mail state that, from May 2nd, they will continue to provide a letter delivery service from Monday to Friday as normal. The majority of parcel services will be delivered on a Saturday including 1st and 2nd Class Parcels. They expect to return to their normal 6-day-a-week delivery schedule after June 13th.
Please note the following changes to delivery procedure:
"For all customers (including those who are self-isolating) where we need to deliver any parcel that won't fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside."
"If you are unable to come to the door at all we will issue a "Something for You" card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and relevant ID in the name of the person the item is addressed to. (Credit/debit card, Bank or building society cheque/savings book, Valid passport, Driving licence, NHS medical card, Photo ID card)"
"In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature."
"If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card."
Can customers catch coronavirus from the mail?
"Public Health England has advised that there is no perceived increase in risk of contracting the new coronavirus for handling post or freight. From experience with other coronaviruses, we know these types of viruses don't survive long on objects, such as letters or parcels." (Information from Royal Mail)
Overseas (non-U.K.) customers
Updated 1st May 2020
Overseas (non-UK) customers Significant delays to normal delivery services and schedules are expected for all destinations. These vary on a country by country basis, depending on the restrictions in place in your country. Please check information from your own postal service.
Airmail deliveries to several countries are not available as inbound flights have been suspended or internal restrictions are in place. These destinations have been removed from our checkout options until services are resumed.
Air Parcel services (for heavier items) to all non-UK destinations are temporarily suspended.